Terms & Conditions
All Terms and Conditions apply without exclusion, once you have purchased the ticket(s) for yourself and/or your companions for any tour or service provided by Marrakech Food Tours and Moroccan Food Adventures LLC. and our tour guides
The tour referred to herein is for physical tours, the duration between when our tour guide commences and concludes the tour with you and/or your companions, for which you have booked a ticket(s).
COVID-19 Waiver of Liability
You acknowledge the contagious nature of the Coronavirus/COVID-19 and that public health authorities in Morocco and globally still recommend practicing social distancing. You further acknowledge that Marrakech Food Tours SARL. has put in place preventative measures to reduce the spread of the Coronavirus/COVID-19. You further acknowledge that Marrakech Food Tours cannot guarantee that you will not become infected with the Coronavirus/Covid-19.
You understand that the risk of becoming exposed to and/or infected by the Coronavirus/COVID-19 may result from the actions, omissions, or negligence of yourself and others, including, but not limited to, tour and restaurant staff, and other tour clients and their families. You voluntarily seek services provided by Marrakech Food Tours SARL and acknowledge that you are increasing your risk to exposure to the Coronavirus/COVID-19.
You acknowledge that you must comply with all set procedures to reduce the spread while attending your tour. You attest that:
- You are not experiencing any symptoms of illness such as cough, shortness of breath or difficulty breathing, fever, chills, repeated shaking with chills, muscle pain, headache, sore throat, or new loss of taste or smell.
- You do not believe you have been exposed to someone with a suspected and/or confirmed case of the Coronavirus/COVID-19.
- You have not been diagnosed with Coronavirus/Covid-19 and not yet cleared as noncontagious by local public health authorities
- You are following all government-recommended guidelines as much as possible and limiting your exposure to the Coronavirus/COVID-19.
You hereby release and agree to hold Marrakech Food Tours SARL. harmless from, and waive on behalf of yourself, your heirs, and any personal representatives any and all causes of action, claims, demands, damages, costs, expenses, and compensation for damage or loss to yourself and/or property that may be caused by any act, or failure to act.
You understand that this release discharges Marrakech Food Tours. from any liability or claim that you, your heirs, or any personal representatives may have against Marrakech Food Tours with respect to any bodily injury, illness, death, medical treatment, or property damage that may arise from, or in connection to, any services received.
This liability waiver and release extends to the company together with all owners, partners, and employees.
You understand and confirm that your participation is completely voluntary. You take responsibility for ensuring that you are mentally and physically capable of participating in the tour. You agree to comply with the instructions in English of the tour guide. If in the opinion of the tour guide, your behavior or physical condition is detrimental to the safety, welfare, and well-being of the group as a whole, or if we consider that your general well-being will be put at risk by continuing with the tour, you may be asked not to participate without the right to any refund of the price.
You fully comprehend and accept all of the risks associated with your participation including, injury or death resulting from exposure to unfavorable weather conditions, food sickness, allergic reactions, choking, and injuries arising from self-inflicted accidents or mishaps, other participants, motor vehicles, and pedestrians. You understand that the tours take place in public venues under conditions largely beyond our control.
Late Arrival Policy
Public Tours: Guests running late past the tour start time will not be accommodated. The guide is not responsible for answering phone calls after the tour start time, for coordinating with any latecomers, nor for providing missed information/food for guests who join after the tour has already started.
For private groups running 10 to 15 minutes late past the stated tour start time, the guide may shorten the route at his/her own discretion. The tour is automatically canceled without any refund/rescheduling options if the group fails to show up after 20 minutes have passed since the tour start time. In the case of a few latecomers in the group, the guide is not responsible for answering phone calls after the tour has commenced, nor for providing missed information/food for guests who join after the tour has already started. This policy applies regardless of whether the group has informed the guide of their running late or not.
Tour Participant Conduct
At all times during the tour, you are expected to have consideration for your fellow tour participants and other third parties. For the benefit of everyone, we reserve the right to remove any participant whose conduct is deemed to pose a risk or nuisance to others. We will not refund or cover any cost or expenses incurred due to unacceptable behavior.
Food and Beverage Consumption
All food and beverages consumed during the tour are from third-party establishments (i.e. vendors, cafes, markets, and other related food establishments). We play no role in procuring ingredients or preparing the food/beverages served. We are unable to take any responsibility for any sickness, illness, or injury caused to you or your companions as a result of visiting these establishments or consuming their food and beverages within.
For any experiences which involve procuring ingredients from the market and cooking them for a meal, the guest agrees to take the full liability of the foods consumed and will not hold us or any of our third-party vendors/contractors responsible. You understand, accept, and take full responsibility for the potential risks and hazards of consuming foods and beverages during the tour.
Dietary Restrictions, Allergies, and Medical Conditions
You are required to let us know of any (a) dietary restrictions, (b) allergies, and (c) other medical conditions related to either walking or eating/drinking, at the time of booking a ticket for the tour. While there is no guarantee of our being able to accommodate any dietary restrictions, we will do our best to do so. In the case of dietary restrictions or allergies, it is imperative that you remind us of the allergy before consuming any food/beverage during the tour, so that we can verify with the food establishment regarding the ingredients.
While we will do our best to see that allergies that have been communicated to us are well taken care of, we cannot take any responsibility for any incidents resulting due to allergies caused to you as a result of food or beverage consumption from third-party vendors during the tour. In the case of any extreme allergies or medical conditions, we reserve the right to request you to not attend and will refund the full price of the ticket booking.
You authorize Marrakech Food Tours LLC. to provide to you, through medical personnel of its choice, customary medical assistance, transportation, and emergency medical services. This consent does not impose a duty upon Marrakech Food Tours to provide such assistance, transportation, or services.
Ticket Booking and Payment Prices quoted are quoted in USD/MAD (Moroccan dirham) and may also appear in your local currency. Every individual is required to book a ticket using our reservation system and advance payment must be made at the time of booking via our online payment system. Only bookings with complete payments will receive a confirmation and a space in the desired tour. All participants must have a confirmation to participate.
The tour price includes all food and drinks that the tour guide orders for the group at each stop, unless stated otherwise at the time of booking the tour. The tour price may or may not include any transport that the tour guide may use for the group during the tour (e.g. a vehicle and driver for day trip locations). The tour price does not include any items that the tour participant may choose to purchase beyond what is already provided by the tour guide. In such cases, the tour guide will either collect the extra payment from the tour participant or the participant may pay the third party vendor directly on the tour.
Minimum Tour Attendance
Our public tours are subject to minimum bookings as stated on the tour page on our website. If the minimum is not met we may reach out for a cancellation or the possibility to reschedule to another day. Our private tours are determined on a case-by-case basis and will be communicated to the guest at the time of booking a private tour.
Cancellations/Rescheduling on Behalf of Tour Participant
Please note that all gift certificates and gift cards are non-refundable for any reason. If there is a cancellation, refunds will be credited back to the gift certificate originally purchased. We do not guarantee available dates/tours in the case of gift certificate purchases. Please note that our tour availability during Ramadan and the summer months can be limited. Gift certificates do not have an expiration date.
This is permitted to another tour of the same price only if the request is received 7 days or more before the tour and if there is availability on the new date requested. Only one rescheduling request is permitted per booking. No rescheduling is permitted if the request is received less than 7 days before the tour or if there is no availability on the new date requested.
INCLEMENT WEATHER ADVISORY
If there are heavy rains, winds, or storms (sand or thunder) of any kind that might adversely affect the tour, we often send out emails or will attempt to make contact through your personal number or your riad or hotel. However, if you do not receive this email and the weather is bad on the day of your tour, please email, call or WhatsApp us at +212 (0)6 11 81 47 81 before you leave for the tour to confirm that we are still going ahead with the experience. In the case of a cancellation due to inclement weather, we will offer a reschedule to any date of your choice or a full refund, as per your preference.
We expect guests to be prepared for all inclement weather such as shoes for cold/rain conditions, rain jackets, and umbrellas as needed. We will provide refund or rescheduling options to all guests only in the case of a canceled tour.
For private tour bookings, change policies are as stated at the time of booking.
Cancellations by Marrakech Food Tours SARL and Moroccan Food Adventures LLC
We reserve the right to cancel a tour at any time, in the case of unforeseen circumstances, even though this situation is highly unlikely to arise. In a situation where we have canceled the tours, we will fully refund all ticket bookings for that day OR reschedule to another date of your preference. You will have complete discretion in determining whether to obtain a refund or reschedule.
Our tours give our guides the flexibility to make adjustments as they see fit. This is based on several factors such as participants’ interest, space available with vendors, participants’ pace of walking, allergies/dietary restrictions of participant(s), etc. We do not assume any responsibility for any sight, attraction, shop, food establishment or any such stop on the tour route that may unexpectedly be shut down or any food vendor that may have run out of a certain food or beverage item.
Transportation: Walking & Mobile Transport
You agree that you are able and willing to walk throughout the distance and duration listed on the website for that specific tour. You are responsible for your own safety while walking during the tour. We will do everything in our capacity to follow a safe tour route, but we do not claim responsibility for any illness, injuries, accidents, loss, damage or theft caused to you by a third party (either person or organization) during the tour. On selected tourss, we may contract with an external vendor (organization or person) to provide transportation services during the tour.
We are unable to assume any liability for accidents, delays, injuries, loss or damage due to any act or default of such external vendors, engaged in transporting passengers.
You are wholly responsible for your own personal belongings throughout the tour. We are unable to claim responsibility for any belonging that may have been lost or stolen from you by a third party during the tour.
Release of Liability To the maximum extent permitted by law, Marrakech Food Tours SARL and Moroccan Food Adventures LLC accept no responsibility for any damage, loss, accident, sickness, injury or death that you or anyone else may suffer or incur arising out of the tours and/or in connection with your booking and tour with us. This includes but is not limited to exposure, infection, and/or spread of COVID-19 related to participating in the company’s tours or utilizing any other services. You are advised to have comprehensive travel and health insurance. All personal effects are at your sole risk at all times during the tour.
By purchasing the ticket(s), you and/or your companions affirm that you have all fully understood and agree to these Terms and Conditions.
Last updated February 12, 2022